At Fitness Elegants, we work with external production and fulfillment partners for the production and delivery of our products. This allows us to serve customers internationally while keeping our products made and shipped through trusted providers.

Order Processing

Orders are typically processed within 1-3 business days after purchase. Processing time is separate from shipping time and may vary during high-demand periods, holidays, supplier delays, or product availability changes.

Shipping Time

Estimated delivery time is usually between 5-15 business days depending on the customer’s location, selected shipping method, fulfillment partner, and carrier conditions.

International Shipping, Customs, and Import Fees

Fitness Elegants sells internationally. International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges required by the destination country. These charges are not controlled by Fitness Elegants and may be the responsibility of the customer unless otherwise stated at checkout.

Delays

We are not responsible for delays caused by shipping carriers, customs, logistics issues, incorrect addresses, supplier delays, weather, holidays, or circumstances outside of our control. If we learn that an order cannot ship within the expected timeframe, we may contact the customer with an update, revised timing, or cancellation/refund options when appropriate.

Incorrect Addresses

Customers are responsible for providing accurate shipping information. We are not responsible for packages sent to incorrect or incomplete addresses provided by the customer. If an address issue is discovered, contact us as soon as possible at fitness.elegant1@gmail.com.

Tracking and Lost Packages

When tracking is available, customers should use the carrier tracking information for delivery updates. If a package appears delayed or lost, contact the carrier first and then contact us so we can review the order information available from our fulfillment partners.